- Job Title: Senior Manager – Operations
- Location: Airoli
- Working Schedule: 6 days per week – Rotational shift
- Salary: Max 13LPA
Essential Experience/Skills:
To succeed in this role, you should possess:
Call Center Management:
- Extensive experience in call center management is essential for success in this role.
Leadership and Communication:
- Excellent leadership, people management, communication, and influencing skills at a senior level.
Outsourcing/Contact Center Expertise:
- Experience in working in an outsourcing or contact center operation, handling all three LOBs (Chat/Call/Email).
Multi-Site Management:
- Experience in managing large multi-site/multi-skilled contact centers.
Strategic Alignment:
- Ability to translate business strategy into day-to-day operational delivery.
Quality Performance:
- Proven ability to set and review quality performance standards.
Productivity and Objectives:
- Experience in setting and reviewing organizational/productivity objectives aligned with commercial contracts.
Business Continuity:
- Responsibility for business continuity planning.
Stakeholder Management:
- Ability to manage and influence key stakeholders effectively.
Job Category: BPO
Job Type: Full Time
Job Location: Airoli